Shipping policy

At Renue By Science, we are committed to providing a reliable and convenient shipping experience for our customers.

This Shipping Policy applies to orders placed through:

Website: renuebysdscienced.shop

1. Order Processing

Orders are generally processed within 5–8 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next available business day.

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.

2. Shipping Times

Estimated delivery times are as follows:

Standard Shipping: 7–15 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, shipping method, and order size.

From time to time, Renue By Science may offer promotional shipping rates or free shipping.

4. Order Tracking

When tracking information is available, it will be provided to you after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.

If you have questions about your shipment, please contact:

support@renuebysdscienced.shop

5. International Shipping

We may ship orders to selected international destinations.

International customers may be responsible for additional charges imposed by their destination country, including:

  • Customs duties
  • Import taxes
  • Customs clearance fees
  • Other applicable government charges

These charges are determined by the destination country's authorities and are not controlled by Renue By Science.

6. Shipping Delays

While we make reasonable efforts to ship orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Carrier delays
  • Customs inspections or processing
  • Severe weather
  • Public holidays
  • Incorrect or incomplete shipping information
  • High-volume shipping periods
  • Other unforeseen circumstances

Renue By Science is not responsible for delays caused by third-party shipping carriers or circumstances outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, please contact us at:

support@renuebysdscienced.shop

Any additional shipping costs resulting from incorrect information may be the responsibility of the customer, where permitted by applicable law.

8. Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or damaged during transit, please contact us as soon as possible.

We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.

For damaged packages, we recommend keeping the original packaging and taking photographs of the package and products, as these may be requested during an investigation.

9. Delivery Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Store Name: Renue By Science
Website: renuebysdscienced.shop
Email: support@renuebysdscienced.shop